<span class="cs-dtls">Case Study</span> <span class="cs-src">Standard Life</span>
<span class="cs-dtls">Standard Life</span> <span class="cs-src">Standard Life’s service desk was manned ten hours a day, six days a week, and staffed by IT contractors — a costly solution that also posed a significant risk.</span>
Posted 30 April 2021The Solution
- An extension of their permanent workforce, with the flexibility of contingent workers — allowing them to flex resources up or down in line with demand, whilst retaining vital knowledge.
- The mitigation of co-employment risk, with all resources employed, inducted and performance managed by Modis.
- Highly qualified and technically tested consultants, with a structured career development and training programme tailored to Standard Life’s specific needs.
- Fixed and stable charge rates paid as annual one-off fees.
- Engaged and motivated workforce, with bi-annual bonuses paid in line with individual performance against KPIs and SLAs
- Rapid deployment and optimisation of resources through the virtual bench, pre-start training, knowledge transfer, best practice sharing and buddy schemes.
“Because of extensive growth and change across the business, we needed to evolve the reach of our service desk to 8,500 customers in the UK. We therefore made a strategic decision to engage a partner that could help
to manage our resources and service desk. We didn’t want a fully outsourced technical solution, so the onsite managed team of employed consultants suited our needs perfectly. It has been a highly successful
partnership that has delivered an increase in quality and improved output from the service desk agents — all at a reduced cost to the business.”
Ajilon is the previous trading name of Modis International.
Senior Manager, Infrastructure Services, Group IT
& Commercial Standard Life
Work Package
Services
