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IT Case Study
Digital Communications Management
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Business Need
Our client wanted to strengthen its presence on the Internet as well as the services it provided to its customers. To achieve that, it needed to set up a single point of entry for managing all its digital communications.
Solution
We created a portal for our client that allowed them to monitor their audiences, manage complaints through their customer service team and edit invoices. All in one tool.
Scope
Our team had to bring together a wide variety of skills and experience with specific tools to successfully deliver the project, including:
Community cloud, Sales Cloud, Marketing Cloud, Wave analytics, Pardot
UX design
Integration of the solution
Specific developments
Deployment
Corrective and evolutionary maintenance
Result
We delivered business support with a three-year vision for digital communications, covering : e-business, personalization, A/B testing and recommendations
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