Field Services & Dispatch Support Solutions

Resident and Dispatch Support Services

Our teams can help your business achieve better operational efficiency while reducing your investment in IT resources. We do this by providing IMACD, routine and preventative maintenance, break-fix and support, hot spare management and full asset management through dispatch, resident and deployment services, depending on your functional support needs.

When you partner with us, you can benefit from:

• 4 hour response time
• VIP support
• Next Business Day Onsite
• IMAC’s & scheduled visits
• After-hours and weekend support
• Equipment support
• Full reporting of service delivery, including ticket data, forecasting and work history

We offer field service support models tailored to your unique business needs in the following areas:

• Resident & Dispatch models
• Leveraged or Dedicated Coordinators
• Training & Up-skilling programs
• ITIL & Six Sigma best practices
• IMACD, Break-Fix, Asset Management
• SLAs based on impact and urgency

Through a partnership with us, you'll gain access to the following:

• Field service support team
• Dedicated support team
• Account managers
• Dispatch coordinators (SPOC)

Whether you need a resident location model of support –or dispatch services – we’ve got you covered. Depending on your specific requirements and SLAs, a single person or a very small team can be all the support you need. We do strive to keep our costs as low as possible, so if we are able to provide support to campus locations while utilizing a dispatch model, we will do so. For each challenge you have, we offer a tailored solution to meet your demands – no matter how big or small, niche or generic, they may be. Get your advantage: contact us to find out how.