The Senior Field Service Manager (Sr. FSE Manager) is responsible for managing a team on Engineers who are performing installation, qualification, maintenance, troubleshooting and repair of company supplied equipment of several products. This includes planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity as well as supervising company employees in the performance of their work. This also includes resolving internal and external conflicts.
Type: Direct Hire – Internal W2
Salary: $125k - $160k/Annual
Location: Beaverton, OR (Possible hybrid option once full inserted into processes)
**Experience in IC Packaging, and Assembly related equipment required
Previous experience in a supervisory management position is highly preferred. The Senior Manager is required to be proficient in basic systems technologies and serve as a technical resource manager for regional customers and staff.
Duties and Responsibilities
Managing Key Customer programs while managing a team on employees
Uses analytical skills to structure resources, manage budget and ensure resources are in place to support customer activities.
Interface with customers to ensure schedules are met on a timely manner.
Manage local spares and inventories for installed equipment base.
Develop basic knowledge of all installed equipment base in region / market.
Develop technical competency of direct reports to ensure up to date knowledge base for new equipment installation and other activities.
Provide direction to staff, sets priorities, establish workload, and provides support on decision making
Establish and maintain a working environment conducive to positive morale and teamwork.
Manage development, performance management, personnel issues, disciplinary measures for his team.
Provides technical expertise and leadership in assigned area. Performs or directs more complicated repairs when necessary.
Perform other duties as assigned.
Ability to clearly understand customer issues and manage timely resolution working with local team members and supply center.
Ability to work with global organization and groups.
Ability to work with internal and external customer and suppliers.
A dynamic ‘can do’ personality with excellent relationship building skills, and result-oriented approach.
Excellent communication skills (written, verbal), strong presentation skills including ability to interface and present to customers at all levels
Proficiency in Microsoft Office tools (Power point, Excel, Project, Word etc.) is essential.
Motivated, self-starter with demonstrated leadership skills and ability to manage multiple projects without direct supervision.
Approximately 15% Domestic and International travel required.
Education and Experience Requirements:
A BS Degree from an accredited University with a minimum of 10 years’
Experience with a minimum of two back-end processes is a definite advantage
Required certification may vary depending on actual work experience
For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact brittany.parker@akkodisgroup.com Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $125,000.00 to $160,000.00 per yearEqual Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.