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Produces and maintains documentation related to programming, systems and user guides. Drafts and organizes documentation efforts, including online help and written user guides. Utilizes business specifications and technical data to write user documentation. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though a certain degree of ingenuity and flexibility is required. May require an associate degree and 0-6 years of relevant experience.
Assists with the development of technical training materials and instructional courses. Coordinates with vendors, monitors training facilities and acts as a liaison between educators and end users. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. Significant ingenuity and flexibility is expected. Typically reports to a manager. Requires a bachelor’s degree in area of specialty and 2-4 years of relevant experience.
Plans, prepares for and leads technical training classes. Determines training goals, drafts training materials and designs and administers exams. Monitors performance of class participants and issues final evaluations. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a manager. Requires a bachelor’s degree in a related area and 2-4 years of relevant technical experience.
Writes, edits and packages a variety of technical documents, including proposals, articles, brochures, reports and manuals. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. Significant ingenuity and flexibility is expected. May require a bachelor’s degree and 0-6 years of relevant experience.