Would you be interested in working with cutting-edge technology alongside dedicated colleagues? Are you in the early stages of your IT career and keen on an opportunity that offers rapid growth and professional development? Alternatively, do you possess a few years of experience in similar roles? If so, we encourage you to continue reading and consider applying!
Currently, Akkodis Göteborg is seeking a German-speaking IT Support Technician for a key assignment with one of our premier clients. This role offers the flexibility of being up to 100% remote; the choice is yours. However, you will be affiliated with our office located in Torslanda, Gothenburg.
Role Overview:
As an IT Support Technician, you will play a pivotal role in delivering exceptional service to our clients end customers. Our client is committed to ensuring that their customers receive the highest level of support and service, without any interruptions due to IT issues. Your role will encompass continuous improvement, testing, evaluation, and the willingness to adapt to changing processes.
This position can be fully remote, allowing you the flexibility to choose between working from home or collaborating with colleagues at our Torslanda office in Gothenburg. While residing in the Gothenburg area is not mandatory, occasional visits to the office may be required.
Responsibilities:
You will be responsible for handling incoming inquiries from internal employees via phone, email, and chat, addressing a variety of IT-related issues. These may include user and password management, Microsoft Office queries, Windows troubleshooting, VPN issues, Active Directory, and other related challenges.
Comprehensive training will be provided during the initial weeks to ensure you are well-equipped to handle the job effectively. Additionally, you will have access to our Knowledge Base and the support of your colleagues to assist you in your role.
Qualifications:
We are looking for individuals with a genuine passion for IT, a strong problem-solving aptitude, and a desire to assist others. Fluency in German, both written and spoken, is essential for effective communication. Proficiency in English is also required.
A deep understanding of the importance of building and maintaining customer relationships, coupled with the ability to deliver efficient and quality work, is crucial. The role demands a proactive problem solver who can work independently as well as part of a team.
While having an IT-related educational background (either high school or vocational/tertiary education) is highly desirable, it is not a mandatory requirement. Previous experience in similar roles or in a customer service-oriented profession will be considered an asset.
This role presents a significant opportunity for individuals with a strong interest in IT to gain valuable experience and knowledge within the industry, marking the beginning of a promising IT career.
About Akkodis
Smart Industry is where digital and engineering converge into a connected world - reshaping entire industries and providing solutions for some of the world´s toughest challenges. At Akkodis, we bring digital and engineering solutions together, creating a smarter future for everyone. We are committed to attract, develop, and empower diverse and inclusive technology and engineering teams by offering enhanced career and development opportunities. To inspire our employees, clients, and partners to make a difference, we work with organizations who identify themselves with our people culture and technology mindset.
At Akkodis, we believe that we must go beyond what is possible to make incredible happen. We pride ourselves on a culture of trust where you have the autonomy to own your decisions and the support you need to achieve your ambitions.
When it comes to a career at Akkodis, you are in the driving seat. As a consultant, you are our top priority and when you need us, we will be there for you. You are our most important asset and for us to stay ahead you will take an active part in our business development and our offers to the market. We´re a diverse team of 50,000 engineers and digital experts, operating across 30 locations globally. From training our client´s teams, to delivering projects our Smart Industry experts create new value for our client´s business. United by our passion for talent and technology, our specialists bring their diversity of experience, skills and insights together to deliver our 360° capabilities. This is how we make the incredible happen, every day.
If this sounds like an interesting opportunity to you, apply as soon as possible. Applications are processed as they are sent in, so a position may be filled before the last application day.
If you have any questions, don´t hesitate to contact hiring business manager Klas Ahnberg at klas.ahnberg@akkodisgroup.com
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