State Law Enforcement Pandemic Control

The existing solution was starting to fail, and a new solution had to be implemented immediately as the pandemic was waiting for no one.

The number of applications submitted per day was increasing rapidly and the solution needed to integrate with the G2G Pass application to get a hold of WA border applications instantly and without error.

The Covid 19 situation was continuously emerging, with new outbreaks and events happening randomly across Australia, the solution had to be able to find these groups of people and act on them immediately.

Allow Law Enforcement Officers to process incoming WA border applications with speed and accuracy.  This included easy filtering out of duplicate applications.

Ability to triage, markup and process 1000s of applications daily by some 30 officers at any one time.

Ability to manage the squad cars sent out to check quarantining people were adhering to directions.

Analytics, reporting and monitoring to be in real-time.  This allows emerging situations to handled more effectively.

The Border Control Application was built and deployed within 6 working days.  Over the following 6 months of the pandemic the application was extended to handle the pandemic.

The codeless integration layer was built and deployed within 10 working days.  This was built largely on high throughput Logic Apps.  These are low code integration tools in Microsoft’s Azure platform.

The various application queues allowed groups of officers (up to 30) to work on the application at the same time processing 1000s of applications a day throughout the pandemic.

The agility of Logic Apps is great. We have been able to make key production changes within minutes of being informed. That has been really helpful as we rarely are able to plan changes in the pandemic, we have primarily been reactive.

Technologies

Microsoft’s cloud-based app development suite allows the 12 technologies used in the border control application to be synergised, governed, and managed in one easy to use application.  Never before have we been able to bring together the best of breed technologies, with low code and deliver it to users anywhere in the world.  Testament to this was the app being deployed in 6 working days, the integration following shortly after within 10 working days.

The Application

We leveraged Dynamics 365 business process flows, MS Teams chat, SharePoint Online attachments, folders and multiple document uploads, Power Apps components for easy creating of nearly all elements on the screen, role-based permissions are used throughout.

Simple effective connectors like MS Word document create allow the business to control their advice contract templates and keep their business processes up to date as legislation changes without having to involve 3^rd party developers.  Scheduling using MS Outlook and Power Apps provides a powerful way to make sure the team is processing requests in the most efficient way possible.

The codeless integration layer is only made possible with Azure’s workflow and integration layer.  We used high throughput Logic Apps, Azure Blob Storage, Azure Service Bus Queues, Cosmos DB and Azure SQL to process some 10 million transactions per month.  This was built with enterprise integration design patterns; it has no lines of Java or dot.net code and the first version was deployed within 10 working days.

About Modis (soon to be AKKODIS)

Modis is a global IT consulting company, driving innovation and digital transformation solutions to enable a more sustainable tomorrow. Comprising of three key business lines - Tech Consulting, Tech Academy, Tech Talent Services – we connect people, technology, and businesses to the opportunities they need to thrive in a rapidly advancing world. With passion for technology and talent, Modis drives innovation and enables digital transformation for a smart and sustainable tomorrow. Modis is a Global Business Unit of the Adecco Group, a Fortune Global 500 company. #EngineeringaSmarterFuture